We can’t change your email address for security reasons, so please keep it as it is. This can happen when you change jobs or do not use your work email account. You might not be able to access your account’s email address in the future. If your account was created via a Google log-in, you can recover it by logging in with your Google account. Please ensure your email address is not associated with an existing Trello account in order to receive our notification. If you are unable to access your account, please use the link provided above. Once we receive your email address, we will notify you that the address does not belong to an existing Trello account. ![]() After you have uninstalled and reinstalled the app, it will be reinstalled. Trello may take some time to display multiple cards at once if multiple cards are open at the same time. By logging in to your Trello account, you can configure notifications for your account. Navigate to the Trello website and clear your browser cache to resolve issues. You may encounter issues with Trello if other extensions installed on your browser conflict with it. If you’re using Trello on a web browser, you might be able to make it responsive again by simply refreshing the page and loading it. When it fails to work, it becomes disappointing. You can use Trello to manage multiple projects at once. If you’re still having trouble after that, contact Trello support for further assistance. If you’re still having trouble, you can reset your password. First, make sure you’re using the correct email address and password. In the window that opens, click the "Console" tab.If you’re having trouble logging into Trello, there are a few things you can check to troubleshoot the issue. As an alternative, you can right-click on the webpage and click "Inspect Element", and the developer window will appear. Then, you can use this keyboard shortcut: Cmd+Option+C. Safari: Go to Preferences ( Ctrl+,) and enable the "Develop" menu via the "Advanced" tab. ![]() You can also check for errors in your browser's error console. You can copy any errors you see there, or take a screenshot and send it to us.Ĭhrome: Command+Opt+J(Mac) or Ctrl+Shift+J (Windows)įirefox: Commandd+Opt+K(Mac) or Ctrl+Shift+K(Windows) If you can't get another browser to try, we'll need you to clear your cache and check for errors. ![]() The same process might be necessary for third-party sites if you're facing issues specific to those services (such as Google Drive or Dropbox) Clearing your web browser's cache You can read more about cookies on our Cookies and Tracking notice. If Cookies are enabled on your browser, check if the following domains are allowed on your settings for specific websites: id.,, and ![]() You might need to enable Cookies entirely, if they are currently disabled: If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:Ĭookies are required for several functions to work properly on Trello. You can now re-enable your extensions one by one until you find the problematic one. If you disabled your extensions and Trello started working normally again, one of your extensions is likely causing issues with Trello. Try using a different browser on the same computerĪllow cookies from id., , and (read more about cookies on our Cookies and Tracking notice)Īllow cookies from third party sites in case you're running into any issues with linking to Google Drive or Dropbox Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:ĭisable all extensions and customizations in your current browser We can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by us. This article will help you troubleshoot those quirks.įirst, make sure you are using one of our supported browsers. Those may include issues when logging in (such as blank pages or login loops), and unexpected behavior in Trello once you log in. Because all browsers are different, sometimes you might experience quirks in Trello because of the browser you are using. This includes Edge, Chrome, Firefox, and Safari. The browser is what you use to access Trello on your Mac or PC (and maybe your phone).
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